As more businesses shut down due to the coronavirus pandemic, some are being forced to lay off workers or furlough them for a temporary time-period. Meanwhile, many online retailers and suppliers are seeing an extreme rise in demand for their products. Whilst this can boost profits in the short-term, many are struggling to manage the increase in demand due a depleted workforce or time-management.
One of the main problems with increased demand comes with order processing. Often small to medium ecommerce retailers rely on manual order processing, where an individual manually inputs sales orders into their accounting or other business systems. With a dramatic increase in customer purchases, those processing orders are left performing hours of manual data transfers which can often be overwhelming and lead to longer fulfilment times, leaving customer expectations unmet.
Manually inputting customer orders and data can also leave you vulnerable to human error, damaging business performance and even customer reputation. For instance, imagine you have received an online order and upon inputting this into your financial software or ERP system the customers details are incorrect, potentially leading to the customer not receiving their goods if not rectified. This could severely damage your brand reputation and in turn effect your customer retention.
The burden of manually transferring order and leaving customers disappointed during period of increased demand can be solved through integrating your online and offline business systems allowing the automatic transfer of data.
With Cloud Data Exchange you can do just that!
Produced by Eureka Solutions, Cloud Data Exchange is the perfect tool to help protect the future of your business throughout periods of uncertainty by easing staff workload, improving order fulfilment, and ensuring customer satisfaction.
Cloud Data Exchange is a data integration tool which allows both online and on-site business systems to communicate in real-time. The cloud-based tool acts as a pathway between platforms, allowing for the automatic transfer of data where communication is currently out of the question without manual intervention.
Using Cloud Data Exchange to connect Ecommerce systems such as Magento, Shopify and WooCommerce to your ERP software allows you to automate the transfer of orders from your ecommerce system – removing manual errors and increasing your fulfilment efficiency, allowing you to continually provide a high level of customer service throughout periods of high demand.
Connecting your ecommerce system with your tock management system using Cloud Data Exchange can also rectify an issue often faced when receiving an influx in orders – the dreaded OUT OF STOCK. With our integration tool you can enable automatic alerts when stock levels fall below a certain threshold, triggering an automatic reorder of the stock item ensuring customers can purchase the products they want, when they want.
Performing hours of manual data transfers is not a process many businesses can afford. The more time invested in manual processes the less time you have, to focus on driving your organisation forward. Failing to integrate your business systems with your e-commerce platform could leave your business stagnant during these testing times. To find out more about what Cloud Data Exchange can do for you, and to discover more about the benefits of integrating your business systems contact us for more information.
