The Real Olive Company

Cloud Data Exchange Makes Growing Online Business ‘Slicker’ for The Real Olive Company

Manual processing significantly reduced

Order processing errors eradicated

Faster delivery and improved customer service

The Real Olive Company, founded in 1998, has a personally established network of olive growers around the Mediterranean coast, including Greece, Italy, France, Morocco and Spain.

With certified organic produce and sustainable packaging, they are committed to producing and supplying the very best food the Mediterranean has to offer using the most sustainable sources and ethical means available. Produce is sold wholesale to retailers, caterers, bars and restaurants, as well as direct to consumers on their website www.therealolivecompany.co.uk.

The Problem:

With more and more customers wishing to purchase their produce, the traffic on The Real Olive Company’s WooCommerce website was ever increasing and orders were on the rise. The team were finding themselves spending more and more time manually inputting orders into their Sage 50 accounting system and spending less time focusing on other areas of the business.

The Solution:

The Real Olive Company needed a solution to automatically import all of their WooCommerce website orders – daily – into their Sage 50 accounting system. They requested that Cloud Data Exchange be set up on a schedule to run throughout the day so that they could keep on top of fulfilment and get the orders dispatched to their customers as quickly as possible. This has dramatically sped up their order fulfilment processes during what has been an exceptionally busy period for them.

They also use Cloud Data Exchange to upload stock quantities and order status from Sage to WooCommerce which means both systems are kept constantly up-to-date, giving transparency to all areas of the business.

The Benefits:

Having taken the decision to implement Cloud Data Exchange to integrate their WooCommerce platform with Sage 50, the time taken for The Real Olive Company to import their daily orders has reduced dramatically.

This has also afforded them some valuable time to be able to focus on launching a new trade website, which will help to streamline that side of the business as well.

“Cloud Data Exchange developed integrations between our new e-commerce platform and accounting systems. This has dramatically reduced the amount of manual processing, eradicated the risk of keying errors and generally made our growing online business a much slicker operation. The Cloud Data Exchange team has also been a pleasure to work with and I would have no hesitation in recommending them to other companies.”
Ed Gardiner, COOThe Real Olive Company

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