As the number of COVID-19 cases increase and combative measures are being put in place, Eureka Solutions and Cloud Data Exchange staff will be working remotely until further notice. With that being said, we would like to ensure all customers and partners of the continuity of our service.
With our business systems being cloud-based, our team are able to work remotely meaning there will be no restrictions regarding the service we provide.
We have moved on-site customer and vendor meetings to online formats using the advanced collaboration tools that have become integral to our business and which have helped to support increased productivity, flexibility and mobility.
Here are some details of our arrangements which we trust you will find useful:
- All staff can continue to take calls using our cloud-based phone system, so feel free to call our usual contact number at any time during operating hours.
- Our online chat can be accessed remotely, and we will be active during operating hours to answer any questions you may have.
- The collaboration tools we utilise for communication and file sharing run on cloud platforms allowing us to continue to offer a seamless content sharing solution both internally and for our customers and partners.
- We have the access to customer content remotely and any training or upskilling can be given using online screensharing platforms.
We are continually committed to supporting your business and delivering a high level of customer service. We will continue to monitor the situation and provide responsive updates.
The Cloud Data Exchange Team